Microsoft Office For Mac Suddenly Blank

Microsoft Office For Mac Suddenly BlankMicrosoft Office For Mac Suddenly Blank

When you try to activate or sign in to any of the Microsoft Office 2016 applications after you install the version 15.33 update, you receive a blank authentication screen. Additionally, you may see any of the following symptoms. The following issues occur in the Unified Logging Service (ULS) log. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Save documents, spreadsheets, and presentations online, in OneDrive. Choose the right Microsoft 365 subscription for your Mac. Includes the latest AI-powered Office apps, 1 TB of cloud storage, and premium mobile features. Open any Office app, like Microsoft Word and in the What's New box that opens, select Get Started. On the Sign in to activate Office screen, select Sign in. Note: If you weren't prompted to sign in, open a blank file and go to File New from template Sign in. Enter the email address associated with Office for Mac and click Next.

-->

Symptoms

In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.

Cause

This issue occurs because of the presence of duplicate tokens in the keychain.

Resolution

To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:

Workaround

To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.

Microsoft Office For Mac Suddenly Blank

Note

Free Microsoft Office For Mac

For

Microsoft Office For Mac Suddenly Blank Labels

These steps affect all Office applications that use modern authentication.

Microsoft Office For Mac Suddenly Blank Document

  1. Quit Outlook and all other Office applications.

  2. Start Keychain Access by using one of the following methods:

    • Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
    • In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.

  3. In the search field in Keychain Access, enter Exchange.

  4. In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.

  5. In the search field, enter adal.

  6. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.

  7. In the search field, enter office.

  8. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.

  9. Quit Keychain Access.

    Note

    When you start Outlook, you are prompted to authenticate.